1. What is Pandeli?                                                                                                                                   
    We are an online store that provides convenience to our every shopper - individuals, resellers, or other businesses even   Corporations. We are on a soft opening and are still enhancing our services for both shoppers and merchants to make our site a great shopping destination.
  1. Who am I buying the products from?                                                                                                 
    You are purchasing from Pandeli, an authorized seller of thousands of products to customers who shop online.
  1. Can I order and not use a credit card? I would prefer to pay by wire transfer.
    Yes, you will see these options when placing your order. Simply select your preferred payment method during checkout.
  1. My credit card is not being accepted, why?                                                                                     
    There are many possible reasons for a credit card not being accepted: The card is expired. You have reached or exceeded your credit limit. You have exceeded your daily charge limit. A computer at either end of the transaction is having technical problems. If you have problems submitting your credit card payment you can contact us for assistance.
  1. I live outside of the Philippines. Do I have to pay customs fees?                                                 
    Custom and tariff fees may apply according to your country's import laws. The Online Mall do not collect these fees, and does not have control of these fees.
  1. When will I receive my item?                                                                                                               
    We do our best to ensure that items are shipped from our warehouse as soon as possible. You should expect to receive your items: Same-day delivery for perishable good, within two days to four weeks for the non-perishable goods depending on when we receive the product/s from the supplier/s.
  1. Can I pick up items?
    Unfortunately, we do not offer pick up/meetups. All ordered items are shipped directly to the address you provided in your account information.
  1. I still haven’t received my order. What’s going on? 
    If you haven’t received shipping notification but the release date has passed, please contact us through e-mail sales@pandeli.com or call customer service for an ETA or contact our official mobile number +63-922-628-7015. Please also note that if the release date of your items fall on or close to a holiday and weekends, there could be a brief shipping delay.
  1. How is my item shipped?
  • Items are shipped via your chosen delivery service that can accommodate both Pandeli and the customer.
  • International Orders are shipped via Post Office EMS.
  • Electronic orders such as eLoad, Remittance, Bills Payment, etc., are sent within 10 minutes.
  1. Returns and Exchanges                                                                                                                       
    We will gladly refund your original shipping and delivery charge if you are returning an item because of an error on our part or we have determined that the product is defective or is unavailable.
  1. You will need the following:
  • The original receipts (invoices) from your purchase.
  • Original packaging and all items originally included by the manufacturer or The Online Mall (including all manuals, accessories, and gifts with purchase or other included or bonus items). 
  1. Refund For purchases made with a credit card, the same card used to make the purchase will be credited with the refund. The credit will be made within 5 to 7 business days of us receiving and verifying the returned merchandise. If the credit does not appear, please contact your credit card company. In many cases, banks will post information later than expected.
  1. What currency are your products listed in?
    Philippine Peso and US Dollar Currency.
  1. Payment terms.
    Full payment upon purchase. Unfortunately, we do not offer Cash On Delivery unless stated.
  1. Mode of Payment?                                                                                                 
    Bank transfers (any bank), Remittance Centers, e-Wallets.
  1. Is the price on your website updated?
    Yes, it is updated but all prices are subject to change without prior notice
  1. Do you offer short courses on baking?
    No. But we provide consulting services for setting up bakeshops.
  1. How can I register to have a PayMaya or GCash Account?
    You can go at any Smart Wireless Center or Globe Center near you and ask for requirements and PayMaya or GCash application form.
  1. Delivery
    Perishable goods may be delivered within the day.  For other groceries, it might take a day or 2  for local deliveries. For national deliveries, it will take 3-7 days, Cut-off order 10 am.  Payment first before delivery. We do not offer C.O.D. For electronic payments like bills, e-loads, game loads, and other electronic services, will be delivered within 10 minutes or depending on the availability of the billers.
  1. To Follow-up Orders
    To follow-up product order Text/SMS (Name) (Brand, item, content, unit) (Payment, Ref.No.) and send to Mobile: +63-922-628-7015 via Text, Viber Community, Viber, and Whatsapp.
  1. Where can we contact Pandeli customer service?
    Mobile: +63-922-628-7015 via Text, Viber Community, Viber, and Whatsapp. For sales inquiries or ordering assistance, please email sales@pandeli.com
    or visit www.pandeli.com and chat with us to have a fun shopping experience!